At Bonsai Finance we act in a way that is as easy as possible for you to payback your loan. When you apply for a personal loan with us, we ask that you provide us with your bank account and debit / credit card information. Personal loans customers will be automatically enrolled in a direct debit scheme.
Once the loan is approved, we will make a charge of 5€ to your bank account by direct debit to verify that you can repay the loan. The money of your loan is transferred to you within 7 days of this charge which be refunded when the loan has been granted. If this first charge fails, the loan will be rejected.
Repayment of the loan will be provided by direct debit.
You can also pay by bank transfer (eg in case of late payment). We will only use your credit / debit card as a last resort.
Once you are granted the loan, you will begin to pay a monthly fee on the anniversary of the credit requested. If at any time you prefer to pay by bank transfer, you can also choose this option.
We offer a grace period for each monthly payment of 5 days. Late monthly payments will result in a penalty of 1% (fixed) by default. This 1% is calculated on the amount of the outstanding loan.
You can transfer your payment to:
Banco Santander, Account Number: 0049 0125 11 2010340356
Always remember to indicate in the payment or transfer concept: Credit Nº and ID.
Example: NºXXXXXXXX ID: 00000000X. You can find The Credit Number in your contract
If you have any questions, you can talk to our customer service during business hours, or send an email to make sure you get an answer to your questions.
At Bonsai Finance we offer the option of canceling the contract at your convenience.
EThe early repayment of the loan does not incur any additional charges.
Once the whole process of applying for a personal loan has been completed and approved, we give you a 2 week span in case you change your mind about your request. If that happens, you have the option to cancel the contract with us.
To carry out a contract cancellation you must send an email to email@example.com to request cancellation of your loan. You will receive an application form for cancellation which you must complete, sign and send back to firstname.lastname@example.org.